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    Terms and conditions

    TERMS & CONDITIONS of EDINBANE POTTERY’S ONLINE SHOP

    Edinbane Pottery would like you to be completely satisfied with your transaction with us. Our products are made to the highest standards. If you have any suggestions or comments please email: stuart@edinbane-pottery.co.uk

    PURCHASE
    Making a purchase is very straightforward. Just browse our ONLINE SHOP, click on any items that you wish to buy to put them into the shopping basket. You may remove an item once selected by clicking the ‘Remove’ box on the ‘My Basket’ page. After you have finished your selection, click on ‘Proceed to payment’ and you will be asked for the details that we need to be able to complete the order. We accept Visa, Mastercard, Visa Debit, Maestro and Solo via our secure server.

    HANDLING & SHIPPING
    Carriage) costs, including insurance, will be added when you complete the transaction depending on the destination. The customer is responsible for paying any taxes or import duties, etc applicable to their country. Items will be sent by the most appropriate & safe method, either post or carrier within the UK and Airmail to all overseas destinations.

    The ONLINE SHOP

    Displays both items that are ready for delivery & also examples of work that needs to be made…..delivery 6 to 12 weeks. The STOCK number of an item will tell you if it is in stock. UK delivery of items in stock is normally sent shortly after receipt of your order & should be with you in a week or so. International orders are generally received in 2 to 3 weeks after collection.
    All our goods are shipped using the most applicable protective packaging. However, accidents very occasionally happen and if you receive damaged goods please contact us straight away and return the damaged items for a full refund, or replacement if possible.

    GUARANTEE
    We would like to guarantee your satisfaction. If you are not satisfied with any order, then please contact us as soon as possible. Return delivery & insurance costs are the responsibility of the customer. On receipt of the unused & undamaged goods a refund (excluding our delivery costs) will be forwarded to you. We will need your card details to credit your card.
    If the item is faulty a full refund plus the return delivery costs will be made.

    PRIVACY STATEMENT
    When you use our ONLINE SHOP we do not receive any card details that you use through our secure server.
    We are however committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) to process your order.
    The type of information we will collect about you may include:
    • your name
    • address
    • phone number
    • email address
    • credit/debit card details
    The personal information which we hold will be held securely in accordance with our internal security policy and the law. We will not share this information with anyone knowingly.
    If you have any questions/comments about privacy, please contact us.

    CONTACT DETAILS
    E-mail: stuart@edinbane-pottery.co.uk
    Tel: +44(0) 1470 582 234
    Fax: +44(0) 1470 582 426
    Stuart Whatley, Edinbane Pottery, Edinbane, Portree, Isle of Skye IV51 9PW

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